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Tracie Sponenberg has heard every version of it, and she has a talk about it that she paraphrases as “it's not them, it's you.”](https://blog.guusto.com/how-to-build-trust-in-the-workplace-when-your-people-work-the-frontline) [by](https://blog.guusto.com/how-to-build-trust-in-the-workplace-when-your-people-work-the-frontline)[Skai Dalziel](https://blog.guusto.com/skai-dalziel) ● Sep 23, 2026 Featured Blog Articles ##### [![How to Get Recognition to Frontline Employees: Integrations, Mobile & Offline](https://blog.guusto.com/hs-fs/hubfs/Product%20Updates%202026%20Q3%20(1).png?width=323&height=154&name=Product%20Updates%202026%20Q3%20(1).png) Get Recognition to Frontline Employees: Integrations, Mobile & Offline Aug 06, 2026](https://blog.guusto.com/get-recognition-to-frontline-employees-integrations-mobile-offline) ##### [![Scalability is the Secret Weapon Behind Employee Recognition Programs That Last](https://blog.guusto.com/hs-fs/hubfs/Scalability%20Is%20the%20Secret%20Weapon.jpg?width=323&height=154&name=Scalability%20Is%20the%20Secret%20Weapon.jpg) Scalability is the Secret Weapon Behind Recognition Programs That Last Jun 23, 2026](https://blog.guusto.com/scalability-is-the-secret-weapon-for-recognition) ##### [![A curated list of HR leaders, recruiters, and people experts worth following for insights on leadership, recruiting, employee experience, workplace culture, and the future of work.](https://blog.guusto.com/hs-fs/hubfs/The%20Big%20List%20of%20HR%20Leaders%20Worth%20Following%20Right%20Now%20(3).png?width=323&height=154&name=The%20Big%20List%20of%20HR%20Leaders%20Worth%20Following%20Right%20Now%20(3).png) 25 HR Leaders, Recruiters & People Experts Worth Following Right Now May 13, 2026](https://blog.guusto.com/best-hr-leaders-to-follow) ### Receive updates on new blogs with strategies for employee recruitment, engagement and retention. All posts [Engagement](https://blog.guusto.com/tag/employee-engagement) [Recognition](https://blog.guusto.com/tag/employee-recognition) [Retention](https://blog.guusto.com/tag/employee-retention) [Recruitment](https://blog.guusto.com/tag/employee-recruitment) [Company updates](https://blog.guusto.com/tag/company-updates) [Product updates](https://blog.guusto.com/tag/product-updates) ### All Blog Posts ### [How to Build Trust in the Workplace When Your People Work the Frontline](https://blog.guusto.com/how-to-build-trust-in-the-workplace-when-your-people-work-the-frontline) ### [Get Recognition to Frontline Employees: Integrations, Mobile & Offline](https://blog.guusto.com/get-recognition-to-frontline-employees-integrations-mobile-offline) ### [Scalability is the Secret Weapon Behind Recognition Programs That Last](https://blog.guusto.com/scalability-is-the-secret-weapon-for-recognition) ### [25 HR Leaders, Recruiters & People Experts Worth Following Right Now](https://blog.guusto.com/best-hr-leaders-to-follow) ### [Guest Redemption, AI Insights & Other New Ways We’re Improving Recognition](https://blog.guusto.com/employee-recognition-software-updates-guusto-q2-2026) ### [Why DEI Feels Harder to Apply Than It Should](https://blog.guusto.com/why-dei-feels-harder-to-apply-than-it-should) ### [Hard Truths About Engagement Platforms, Straight from HR Leaders](https://blog.guusto.com/hard-truths-about-engagement-platforms) ### [Why Most Employee Recognition Programs Fail (Even When They’re Used)](https://blog.guusto.com/why-most-recognition-programs-fail-even-when-theyre-used) ### [Product Updates Q1 2026: New Employee Recognition Tools for Managers](https://blog.guusto.com/q1-2026-product-update) ### [Join Guusto at Future of Work Canada 2026](https://blog.guusto.com/join-guusto-at-future-of-work-canada-2026) ### [The Secret Behind Guusto’s Gold Stevie Award Win](https://blog.guusto.com/the-secret-behind-guustos-gold-stevie-win) ### [Join Guusto at Unleash America 2026](https://blog.guusto.com/join-guusto-at-unleash-america-2026) ### [Year in Review 2025: 6 Lessons for HR Leaders to Take Into 2026](https://blog.guusto.com/year-in-review-2025-6-lessons-for-hr-leaders-to-take-into-2026) ### [Get Your Free 2026 HR Calendar!](https://blog.guusto.com/2026-hr-calendar) ### [Frontline Employees Stay for People, Not KPIs](https://blog.guusto.com/frontline-employees-stay-for-people) ### [19 Unique Adventures to Try with a Global Experiences Card](https://blog.guusto.com/19-unique-adventures-to-try-with-a-global-experiences-card) ### [Job Hugging vs. Employee Engagement: How HR Can Shift the Mindset](https://blog.guusto.com/job-hugging) ### [Guusto Recognized by G2, Capterra, Software Advice, and GetApp](https://blog.guusto.com/guusto-recognized-by-capterra-software-advice-and-getapp) ### [41 exciting holiday gifts for employees in 2025](https://blog.guusto.com/15-creative-employee-holiday-gift-ideas-for-any-company) ### [25 of the best HR software for manufacturing solutions to power your frontline](https://blog.guusto.com/best-hr-software-for-manufacturing) ### [The power of appreciation at work: recognition in action](https://blog.guusto.com/the-power-of-appreciation) ### [Building a culture of feedback: insights from an HR expert](https://blog.guusto.com/building-a-culture-of-feedback) ### [17 appreciation ideas for Administrative Professionals Day 2026](https://blog.guusto.com/7-ways-to-show-appreciation-this-administrative-professionals-day) ### [21 Employee Appreciation Day ideas for 2026](https://blog.guusto.com/employee-appreciation-day-ideas) ### [The power of rewards and recognition in the retail industry](https://blog.guusto.com/retail-culture-employee-recognition) ### [21 healthcare HR software options to take your team to the next level](https://blog.guusto.com/healthcare-hr-software-options) ### [23 Employee Appreciation Dates for Your 2026 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